Our Cancellation Policy

At Kinetric Wellness, we understand that unanticipated events happen occasionally in everyone’s life. Car problems, snowstorms, illness, and family emergencies, are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
In most cases, a 24-hour advance notice is required when canceling an individual appointment. 

If you are unable to give us the minimum 24-hours, you will be charged the full amount of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing package or gift certificate; otherwise, it must be paid in full immediately upon invoice received, prior to your next treatment.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their missed appointment, and future service will require advance payment.
Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time as, in most cases, we are unable to give clients any extra time than they are allotted. 

If you have any questions or concerns, please contact Dina Haffner via phone call, or text at 732.810.3798